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10, secret shopper
10, siopwr cudd
Last Update: 2009-07-16
Usage Frequency: 1
Quality:
8-9, mystery shopper
8-9, siopwr cudd
Last Update: 2008-08-29
Usage Frequency: 1
Quality:
has the authority undertaken to check the quality of the welsh language service it provides, e.g. by conducting a secret shopper survey.
a yw’r awdurdod wedi ymgymryd i wirio ansawdd y gwasanaeth cymraeg y mae’n ddarparu e.e. trwy gynnal arolwg siopwr cudd.
as a result of the fuss about the accident and emergency units , raised by staff , you paid a mystery-shopper visit to the accident and emergency unit at the university hospital of wales
yn sgîl yr helynt am yr unedau damweiniau ac achosion brys , a godwyd gan staff , aethoch ar ymweliad fel siopwr dirgel ag uned ddamweiniau ac achosion brys ysbyty athrofaol cymru
we are of the opinion that the council has succeeded in prioritising and concentrating resources on those areas which will improve the experience of the welsh speaker in dealing with the council, areas such as intensive training for specific cohorts of staff to learn welsh, and arrangements to monitor frontline services by means of mystery shopper surveys.
rydym o’r farn fod y cyngor wedi llwyddo i flaenoriaethu ac i ganolbwyntio adnoddau ar y meysydd hynny fydd yn gwella profiad y siaradwr cymraeg o ddelio â’r cyngor, meysydd megis hyfforddiant dwys i garfannau penodol o staff ddysgu’r gymraeg, a threfniadau i fonitro gwasanaethau rheng flaen trwy arolygon siopwr cudd.