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per agevolare una rapida e veloce risoluzione di eventuali controversie con la clientela, dal 2010 è in vigore la procedura di conciliazione paritetica, un progetto voluto da a2a al quale hanno aderito 17 associazioni di consumatori e, successivamente, le confederazioni d’impresa.
the joint settlement procedure has been in place since 2010 to facilitate the swift resolution of any disputes with customers. seventeen consumers’ associations have joined this project, initially called for by a2a, and these were then followed by the business confederations.