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training session for 7 truth and reconciliation commission county personnel, including more than 200 statement takers, organized on interviewing skills and active listening skills
为7名真相与和解委员会的县级人员包括200多名记录员举行有关约谈和积极倾听技能训练班
enabling this "co-production " of services with citizens requires good communication skills that involve active listening to communities through various research methods.
要想以这种方式同公民 "共同推动 "服务,就需要有良好的通讯交流技能,其中包括通过各种研究方法,积极倾听社区意见。
in relation to care, reference is made to listening skills, including active listening and an understanding and patient attitude (for example, ensuring that the victim is not passed from one person to another, avoiding minimizing the offences and explaining why certain questions have to be asked).
关于接待:这项工作要求倾听的能力,包括积极倾听并抱以宽容、耐心的态度(比如,避免受害人不断被移交他人、不缩减事实、解释必须询问某些问题的原因,.)。