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delio â chwynion (adran 18)
dealing with complaints (section 18)
最終更新: 2009-11-10
使用頻度: 1
品質:
arolwg o drefniadau cofnodi a delio â chwynion
review of arrangements for recording and dealing with complaints
最終更新: 2008-11-10
使用頻度: 1
品質:
apeliaf am onestrwydd wrth inni roi'r strwythur hwn yn ei le , ac inni fonitro a sichrau bod dilyniant i bryderon a chwynion y cyhoedd
i appeal for us to be honest as we put this structure in place , and to monitor and ensure that there is a following-up of the public's concerns and complaints
fodd bynnag , rhaid inni sicrhau yr ymdrinnir â chwynion cleifion yn onest , yn agored ac mewn modd sensitif pan fyddant yn anfodlon ar y gwasanaethau a gawsant gan yr nhs
however , we must ensure that , when patients are unhappy with the services that they have received from the nhs , their complaints are dealt with honestly , openly and with sensitivity
bydd y comisiynydd lleol yng nghymru yn penderfynu ar y ffordd orau o ddelio â chwynion ysgrifenedig , unigol pan fo aelod neu aelod cyfetholedig wedi torri'r cod
the local commissioner in wales will decide on the best course for dealing with individual , written complaints when a member or co-opted member has breached the code