Je was op zoek naar: handoff (Engels - Chinees (Vereenvoudigd))

knowledge handoff in these scenarios is not always sufficient, and back-ups are often too busy with their own workload to familiarize themselves with focal points' work context.
在这种情况下，并非总能有效地传授各种知识，辅助人员也经常忙于自己的工作而无暇熟悉协调人的工作。

:: centralized, straight-through processing to reduce the number of handoffs, increase throughput and introduce case ownership;
* 集中化、直通式处理，以减少手工干预数量，增加处理量，并实行个案责任制；