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blok chen
chen block
Última atualização: 2021-02-07
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pada 10 november 2021, saya telah menghadiri mental health talk bersama dr. chen yoke yong.
on november 10, 2021, i attended a mental health talk with dr. chen yoke yong |
Última atualização: 2021-11-29
Frequência de uso: 2
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kualiti perkhidmatan telah banyak dibincangkan dalam kajian sebelumnya (chen et al., 2011; wu et al., 2018b). sehingga kini, bagaimanapun, tidak ada konsensus mengenai pengukuran kualiti perkhidmatan, walaupun penyelidik telah bersetuju bahawa kualiti perkhidmatan adalah konstruk multidimensi (chen et al., 2011; wu et al., 2018a, 2018b; yoon et al., 2010). skala servqual adalah yang pertama mengukur kualiti perkhidmatan (parasuraman et al., 1988). skala merangkumi lima dimensi: tangibles, kebolehpercayaan, responsif, assuran
as like the carter model (othman and owen, 2001), service quality in islam is also measured by using six dimensions (rivai zainal et al., 2017). these six dimensions are compliance, reliability, responsiveness, assurance, empathy and tangible. according to rivai zainal et al. (2017), compliance is related to the compliance of business people with the rules or laws that have been set by allah swt or can also be called
Última atualização: 2021-08-17
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