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efficiency and quality
take a look at the middle portion of exhibit 8.2, the customer service and marketing balanced scorecard. this level of the organization repre- sents the first level of cascading at nova scotia power. to build an effective scorecard the customer service and marketing business unit carefully re- viewed the corporate balanced scorecard and determined which of the objectives and measures on that scorecard they could influence. in the ex- ample presented, one measure appearing on the corporate balanced scorecard was “customer loyalty rating.” the customer service and mar- keting business unit was obviously interested in this critical indicator and felt they could positively influence its outcome. therefore, they chose to develop a performance measure on their balanced scorecard that would indicate how they thought they could successfully move the needle on this measure at their level. but take a close look at the measure they developed. first of all, while the corporate objective and measure appeared in the customer perspective, the measure developed by customer service and marketing was better suited to the internal process perspective of their scorecard. the objective they chose mirrored the corporate objective, but the new measure better captured how they could influence the corporate indicator of customer loyalty rating. the business unit knew from their research that a number of key customer processes contained specific bottle- necks and issues that were consistent sources of customer dissatisfaction. they felt that by redesigning the most troublesome of those processes they would be able to positively influence customer loyalty rating at the corpo- rate level. following the technique of determining which corporate objec- tives and measures they could influence allowed the customer service and marketing business unit to create a balanced scorecard that demonstrated to the entire company how they would contribute to nova scotia power’s success.
Last Update: 2024-07-09
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demand for efficiency and quality
demand for quality and efficiency
Last Update: 2023-04-27
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efficiency and effectiveness
efisikensiya at efectiveness
Last Update: 2021-06-16
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accessible and quality education
accessible going to downtown area and universities
Last Update: 2021-04-19
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what is skills and quality?
ano ang mga kasanayan at kalidad?
Last Update: 2022-09-01
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productivity and quality sa tagalog
productivity at quality
Last Update: 2018-12-12
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site selection water supply and quality
to see site selection water supply and quality
Last Update: 2023-02-20
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value for efficiency and quality entrepneur to go beyond and do not settle for less
halaga para sa kahusayan at kalidad entrepneu upang pumunta lampas at huwag tumira para sa mas mababa
Last Update: 2023-09-21
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enhancing efficiency and productivity in office administration
Last Update: 2023-05-18
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internal control system, transparency, efficiency and efficacy
Last Update: 2020-09-04
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internal control system, transparency, efficiency and efficacy
panloob na sistema ng kontrol
Last Update: 2020-09-04
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rearing of the youth for civic efficiency and development of moral character
pagpapanumbalik ng kabataan para sa kahusayan ng sibiko
Last Update: 2023-06-14
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low levels of emotional well-being and quality of family life,
Last Update: 2021-06-10
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the availability and quality of kitchen tools and equipment used in kitchen laboratory.
the availability and quality of kitchen tools and equipment used in kitchen laboratory.
Last Update: 2025-03-05
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may skills and qualities
maaaring kasanayan at katangian
Last Update: 2023-12-06
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skills and qualities assessment
assessment
Last Update: 2020-11-13
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values, beliefs and qualities
mahalagang maganda ang pag-uugali at laging maniwala sa deyos,katangian ko ay prangka magsalita
Last Update: 2021-09-20
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to establish safety or efficacy standards and quality measures for foods, drugs and devices and cosmetics and other health product
bureau ng pagkain at mga gamot
Last Update: 2016-11-10
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we do that with a biscuit and we make sure our work is clean and quality so that it can be a problem and a complaint to us. those who buy it
ginagawa nmin dun ay nag rerepaxk ng biscuit at sinisiguro namin malinis at kalidad ang gawa namin para wlang maging problema at reklamo samin ang mga bibili nito
Last Update: 2022-10-06
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create a self reflection on ksu vision, mission, core values and quality policy. =
lumikha ng isang pagmuni-muni sa sarili sa ksu vision, mission, core values at marka ng patakaran. =
Last Update: 2021-09-01
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