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efficiency and quality
take a look at the middle portion of exhibit 8.2, the customer service and marketing balanced scorecard. this level of the organization repre- sents the first level of cascading at nova scotia power. to build an effective scorecard the customer service and marketing business unit carefully re- viewed the corporate balanced scorecard and determined which of the objectives and measures on that scorecard they could influence. in the ex- ample presented, one measure appearing on the corporate balanced scorecard was “customer loyalty rating.” the customer service and mar- keting business unit was obviously interested in this critical indicator and felt they could positively influence its outcome. therefore, they chose to develop a performance measure on their balanced scorecard that would indicate how they thought they could successfully move the needle on this measure at their level. but take a close look at the measure they developed. first of all, while the corporate objective and measure appeared in the customer perspective, the measure developed by customer service and marketing was better suited to the internal process perspective of their scorecard. the objective they chose mirrored the corporate objective, but the new measure better captured how they could influence the corporate indicator of customer loyalty rating. the business unit knew from their research that a number of key customer processes contained specific bottle- necks and issues that were consistent sources of customer dissatisfaction. they felt that by redesigning the most troublesome of those processes they would be able to positively influence customer loyalty rating at the corpo- rate level. following the technique of determining which corporate objec- tives and measures they could influence allowed the customer service and marketing business unit to create a balanced scorecard that demonstrated to the entire company how they would contribute to nova scotia power’s success.
Last Update: 2024-07-09
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demand for efficiency and quality
demand for quality and efficiency
Last Update: 2023-04-27
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value of notes and rest
halaga ng mga tala at pahinga
Last Update: 2020-10-12
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value of art
value of art
Last Update: 2024-09-26
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value for efficiency and quality entrepneur to go beyond and do not settle for less
halaga para sa kahusayan at kalidad entrepneu upang pumunta lampas at huwag tumira para sa mas mababa
Last Update: 2023-09-21
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efficiency and effectiveness
efisikensiya at efectiveness
Last Update: 2021-06-16
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nutritive value of food
pagiging angkop sa pagkain
Last Update: 2021-11-22
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accessible and quality education
accessible going to downtown area and universities
Last Update: 2021-04-19
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present value of an annuity
Last Update: 2020-10-15
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k-value of 12, students
kahalagahan ng k-12 sa mga mag aaral
Last Update: 2016-09-03
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i can appreciate the value of identifying and share feeling
Last Update: 2020-10-01
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site selection water supply and quality
to see site selection water supply and quality
Last Update: 2023-02-20
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write the value of the underline digit
ibigay ang halaga ng lugar ng nakabalangkas na numero
Last Update: 2024-08-01
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what is the place value of 8 each number
what is the place value of 8 each numbar
Last Update: 2021-01-21
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write the place value of the underlined digits
ang halaga ng lugar ng huling digit
Last Update: 2022-09-19
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low levels of emotional well-being and quality of family life,
Last Update: 2021-06-10
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in 4 000, what is the place value of 4?
place value of 4
Last Update: 2020-10-12
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give the place value of the underline digit in each number
tagalog
Last Update: 2021-01-20
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what is the value of money in the philippines$ 3,610.74
magkano value ng pera ng pilipinas
Last Update: 2024-07-24
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the availability and quality of kitchen tools and equipment used in kitchen laboratory.
the availability and quality of kitchen tools and equipment used in kitchen laboratory.
Last Update: 2025-03-05
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