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a wnaiff y wda arwain y ffordd , a pha mor bell y bydd yn mynd i bysgota am fusnes ? pa hyfforddiant arbennig y gall dysgu ac addysgu cymru ei ddarparu fel y gall gweithwyr y ganolfan alwadau fod yn barod am wahanol fathau o swyddi canolfan alwadau , fel gwasanaethau ariannol , os oes ar gwsmeriaid newydd eu hangen ? sut y gallwn ymgadw rhag rhoi ein hwyau i gyd yn yr un fasged ? a allwn daenu'r risg drwy gael portffolio amrywiol o gwsmeriaid ? gobeithiaf y gallwch roi rhai o'r atebion i'r cwestiynau cyntaf hy ; yr wyf yn sicr y bydd rhagor wrth i'r wythnosau fynd yn eu blaen
will the wda take a lead , and how far will it trawl for business ? what special training can education and learning wales provide so that the call centre workers can be ready for different kinds of call centre jobs , such as financial services , if they are required by new customers ? how can we protect against having all our eggs in one basket ? can we spread the risk by having a varied portfolio of customers ? i hope that you can provide some of the answers to these immediate question ; i am sure that there will be more as the weeks progress