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the purpose of the present study is to examine some issues and factors related to the customer relationship management and formalize a framework of islamic customer relationship management, on the basis of primary sources of islam e.g., the holy quran, hadith and islamic literature.
the current business environment is characterised by fierce competition between companies and the use of customer relationship management systems, in this context, has become a necessity. the system aims to create and develop durable value and establish relationships with customers. however, our literature review points to a lack of a theoretical framework that clarifies the islamic viewpoint on customer relationship management.

the enactment of a relatively weak human rights mechanism. understanding the regional political dynamics perspective helps to explain the adoption of a regional democratic framework and regional mechanism for the protection of human rights despite the absence of corresponding region wide practice. this perspective may be a useful complement to the literature on transi tions to democracy, which is reviewed below. a balanced overview, nevertheless, begins with recognizing southeast asia's
the enactment of a relatively weak human rights mechanism. understanding the regional political dynamics perspective helps to explain the adoption of a regional democratic framework and regional mechanism for the protection of human rights despite the absence of corresponding region wide practice. this perspective may be a useful complement to the literature on transi tions to democracy, which is reviewed below. a balanced overview, nevertheless, begins with recognising southeast asia’s