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managing customer services: customer accounts, meter reading, invoices, responding to queries, advising, etc.
gérer tous les services aux clients: abonnements, relevés de compteurs, factures, demandes de renseignements, conseils, etc.
operational implications : during the transitional period itself, there may only be a limited impact on the company (for example dealing with customer queries).
operativa konsekvenser : under själva övergångsperioden kan inverkan på företaget vara begränsad (till exempel att besvara frågor från kunderna).
