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efficiency and quality
take a look at the middle portion of exhibit 8.2, the customer service and marketing balanced scorecard. this level of the organization repre- sents the first level of cascading at nova scotia power. to build an effective scorecard the customer service and marketing business unit carefully re- viewed the corporate balanced scorecard and determined which of the objectives and measures on that scorecard they could influence. in the ex- ample presented, one measure appearing on the corporate balanced scorecard was “customer loyalty rating.” the customer service and mar- keting business unit was obviously interested in this critical indicator and felt they could positively influence its outcome. therefore, they chose to develop a performance measure on their balanced scorecard that would indicate how they thought they could successfully move the needle on this measure at their level. but take a close look at the measure they developed. first of all, while the corporate objective and measure appeared in the customer perspective, the measure developed by customer service and marketing was better suited to the internal process perspective of their scorecard. the objective they chose mirrored the corporate objective, but the new measure better captured how they could influence the corporate indicator of customer loyalty rating. the business unit knew from their research that a number of key customer processes contained specific bottle- necks and issues that were consistent sources of customer dissatisfaction. they felt that by redesigning the most troublesome of those processes they would be able to positively influence customer loyalty rating at the corpo- rate level. following the technique of determining which corporate objec- tives and measures they could influence allowed the customer service and marketing business unit to create a balanced scorecard that demonstrated to the entire company how they would contribute to nova scotia power’s success.
Ultimo aggiornamento 2024-07-09
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accessible and quality education
accessible going to downtown area and universities
Ultimo aggiornamento 2021-04-19
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what is skills and quality?
ano ang mga kasanayan at kalidad?
Ultimo aggiornamento 2022-09-01
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demand for efficiency and quality
demand for quality and efficiency
Ultimo aggiornamento 2023-04-27
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site selection water supply and quality
to see site selection water supply and quality
Ultimo aggiornamento 2023-02-20
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this module is design and written with you mind
ang modyul na ito ay disenyo sa iyong isip
Ultimo aggiornamento 2020-06-16
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to design and construct electric powered meat mincer
to design and construct electric -powered meat mincer
Ultimo aggiornamento 2023-10-26
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low levels of emotional well-being and quality of family life,
Ultimo aggiornamento 2021-06-10
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the availability and quality of kitchen tools and equipment used in kitchen laboratory.
the availability and quality of kitchen tools and equipment used in kitchen laboratory.
Ultimo aggiornamento 2025-03-05
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may skills and qualities
maaaring kasanayan at katangian
Ultimo aggiornamento 2023-12-06
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skills and qualities assessment
assessment
Ultimo aggiornamento 2020-11-13
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values, beliefs and qualities
mahalagang maganda ang pag-uugali at laging maniwala sa deyos,katangian ko ay prangka magsalita
Ultimo aggiornamento 2021-09-20
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to establish safety or efficacy standards and quality measures for foods, drugs and devices and cosmetics and other health product
bureau ng pagkain at mga gamot
Ultimo aggiornamento 2016-11-10
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we do that with a biscuit and we make sure our work is clean and quality so that it can be a problem and a complaint to us. those who buy it
ginagawa nmin dun ay nag rerepaxk ng biscuit at sinisiguro namin malinis at kalidad ang gawa namin para wlang maging problema at reklamo samin ang mga bibili nito
Ultimo aggiornamento 2022-10-06
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what it conceals, most likely, is hours of design and animation work, as well as careful choreographing of the gadgets on the table.
ang itinatago nito, pinakamalamang, ay ang mga oras na ginugol sa paggawa ng disenyo at animation, maging ang maingat na pagko-choreograph ng mga gadget sa mesa.
Ultimo aggiornamento 2016-02-24
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create a self reflection on ksu vision, mission, core values and quality policy. =
lumikha ng isang pagmuni-muni sa sarili sa ksu vision, mission, core values at marka ng patakaran. =
Ultimo aggiornamento 2021-09-01
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my skills and qualities rate yourself and put an x in the appropriate box
rate yourself and put an x in the appropriate box
Ultimo aggiornamento 2020-10-13
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we would like to request an affidavit proving that the design and operation of the station is safe, also proving that it complies with the philippine national standard on facilities and construction, proving that the engineer constructed the station o
we would like to request an affidavit proving that the design and operation of the station is safe, also proving that it complies with the philippine national standard on facility and construction, proving that the engineer constructed the station
Ultimo aggiornamento 2022-07-15
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choose research designs and research methods that are suitable in addressing the social issues
choose to research designs and research methods that are suitable in addressing the social issues
Ultimo aggiornamento 2021-09-30
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industrial arts education encompasses a wid range of hands on skills and trades that prepare students for careers in various industries same common examples include woodworking metalworking,antomotive ,welding ,graphic design and computer aided drafting.
woodworking metalworking,antomotive ,welding ,graphic design and computer aided drafting.
Ultimo aggiornamento 2024-09-02
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