Je was op zoek naar: commitment (Maleis - Engels)

commitment
commitement

what is the meaning of commitment
apa maksud iltizam

for this order did not reflect our commitment to excellence, this is not the experience that we expect our valued users to go through.
john needs to go through that articles

dear valued buyer and seller, good day to you! i am rathna, dispute agent from shopee. i am sorry to hear that your experience for this order did not reflect our commitment to excellence, this is not the experience that we expect our valued users to go through. for this case, i have proceed to escalate this issue to our logistic team for further checking on parcel status kindly allow 3-5 working days as i shall provide an update asap once i verified the issue and i will keep your side updated. in the meantime, your kind patience and understanding are very much appreciated.
dear valued buyer and seller, good day to you! i am rathna, dispute agent from shopee. i am sorry to hear that your experience for this order did not reflect our commitment to excellence, this is not the experience that we expect our valued users to go through. for this case, i have proceed to escalate this issue to our logistic team for further checking on parcel status kindly allow 3-5 working days as i shall provide an update asap once i verified the issue and i will keep your side updated. in the meantime, your kind patience and understanding are very much appreciated.