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3.1 organization and responsibilities the research service provider shall apply a quality management system, which covers all the requirements of this international standard. senior management of the research service provider shall: ⎯ be committed to quality of client service (this may include a statement of quality policy and quality objectives); ⎯ be responsible for the development, implementation and continual improvement of the quality management system; ⎯ ensure that the quality management system is properly documented; ⎯ ensure the provision of adequate resources and information for the system; ⎯ appoint a quality manager with enough authority to be responsible for the whole system and who has the responsibility of organizing internal audits in order to make sure the present international standard is applied. the structure of the research service provider, including the responsibilities of the people involved in the realization and the control of the service, shall be documented. procedures, instructions and methods required for completing the different tasks in accordance with the requirements of this international standard shall be documented, implemented, maintained and auditable. the management of the research service provider shall ensure that everyone involved in the provision of the research service is familiar with the applicable national and international ethical and professional codes, relevant legislation and documented procedures and methods which specifically affect their work. 3.2 confidentiality of research all information supplied to the research service provider by the client in order to conduct a research project shall be treated in the strictest confidence. it shall only be used in this context and shall not be made available to third parties without the client’s authorization. confidential information shall be stored securely (see also 4.9.3). the research results relating to a specific client, obtained by a research service provider as a result of carrying out a particular research project, shall not be used in research projects for other clients without authorization.
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