You searched for: responsiveness (Indonesiska - Engelska)

(emphaty), dan dimensi ketanggapan (responsiveness).
(emphaty), and the dimension of responsiveness.

penelitian ini dilaksanakan dengan tujuan mengetahui tingkat kepuasan pengguna sistem informasi bpjs di kota manado. pelaksanaan penelitian ini diharapkan mampu mendapatkan hasil akhir yang akurat tentang kepuasan pengguna mengenai pelayanan sistem informasi bpjs terhadap website bpjs kesehatan. penelitian ini menggunakan 5 dimensi (tangibles, reliability, responsiveness, assurance, empathy) dan 14 indikator sebagai alat ukur. dari hasil penelitian didapatkan bahwa mutu pengguna sistem informasi
this research was conducted with the aim of knowing the level of bpjs information system user satisfaction in manado city. the implementation of this research is expected to be able to obtain accurate final results about user satisfaction regarding bpjs information system services to the bpjs health website. this study uses 5 dimensions (tangibles, reliability, responsiveness, assurance, empathy) and 14 indicators as a measurement tool. from the results of the study found that the quality of information system users