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resume roberto galan arias personal data: roberto galan arias hato pintado marital status: single panama city mobile phone:507 63492126 panama email: rob.galan@hotmail.com education: 2009-2012 universidad latina –system engineering 2003 - 2005 universidad tecnologica – 3 years of system engineering . 1997 - 2002 high school academia bilingue nueva esperanza, graduated in science ,letters and comerce. experience: jobs: 2014-current – glaxosmithkline panama (validation specialist) • manage all system inside the company • manage the training of the personal on computerized systems 2012 – 2014 pccw telerservices (training manager) • handle trainers • update information • make sure the information is provided correctly (i manage different tranining on projects during my time on pccw including kohls ,zoosk, sprint , chase insurance) 2010 –2012 dhd media group ( international manager) • handle international callcenters • do reports • manage the information (i manage the expansion on different center and the coordination of the training of the employees) april 2009- 2010 technology solutions ( customer support manager) • handle calls from customers • help customer solve technicals issues • do reports excel , google docs, word. 2008- april 2009 epiccash.com (floor manager) • handle reports • support and customer service • assist to conventions to close deals 2008 – march 2008 – general manager. master link s.a • implemented and promoted agile methodology and practices. • manage personal • generate reports • generate traffic • handle affiliates traffic and go conventions to close some deals for the company 2006 – 2008- training manager. sups inc • developed financial reports in reporting services. • beta tested new releases (quality assurance). • handle cams studio • provide materials to generate traffic for www.webcams.com 2005 – 2006 – customer service agent . nars panama • customer service calls • handle customer inquires skills: • working on projects in a team. working independantly and taking initiative. • leading a team in an agile fashion using sprints, daily standup, retrospectives and various other elements of the scrum methodology. • ability to see the client’s point of view as an external consultant. • very focused on testing projects languages: spanish: native language; english: fluent. interests & character: positive aspects: proactive in learning new technologies, punctual, tester, patient, strong character, perfectionist. negative aspects: perfectionist, always busy, sometimes leading to forgetfulness. extra information: received two cerfticates of acknowledgement for exceptional efforts. because of a very active commitment to the school by maintaining the intranet for 3 years, creating the external site and a web application for the school, along with voluntary lectures about new technology. i have been involved in technology since i was young, and this is still my driving force every day. designing and developing assignments and achieving a nice result gives me great satisfaction personally.
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